This Privacy Policy describes the data protection practices of 7 Cuci and applies to all users of our platform, including the website, mobile services, and customer support channels. By using the 7 Cuci platform, you agree to the collection and use of information as described in this document.
Introduction
7 Cuci ("we", "platform", "company") is a digital entertainment platform operator providing online casino and Sports Betting services to users in Malaysia. We understand that your personal information is a trust placed in us, and we take this responsibility very seriously.
This Privacy Policy has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. This document clearly outlines the types of data we collect, the purposes for collection, how we protect it, retention periods, and your rights as a data subject.
If you have any questions about how 7 Cuci handles your personal data, our team is always ready to assist you through the channels listed at the end of this document. Your privacy is not merely a legal obligation to us — it is a core value we uphold in every aspect of 7 Cuci's operations.
Personal Data We Collect
7 Cuci collects personal data from various sources to ensure our services operate smoothly and securely. The following are the categories of data we collect:
2.1 Data You Provide Directly
- Identity Information: Full name, date of birth, identity card number (MyKad), gender, and nationality.
- Contact Information: Active mobile number, email address, and current residential address.
- Account Information: Username, password (stored in encrypted hash form), and personal account preferences.
- Financial Information: Payment methods used (Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay), registered bank account numbers, and transaction history.
- Verification Documents: A copy of your MyKad, recent bank statement, or utility bill for KYC (Know Your Customer) verification purposes.
2.2 Automatically Collected Data
- IP address, device type, operating system, and web browser used.
- Activity log data including pages visited, time of visit, and usage patterns.
- General location data (based on IP address) for legal compliance purposes.
- Cookie information and similar tracking technologies (see Section 9).
| Data Category | Example | Requirements |
|---|---|---|
| Identity | Name, MyKad, date of birth | Mandatory |
| Contact | Email, phone number | Mandatory |
| Financial | E-Wallet, bank account | Mandatory |
| Technical | IP address, device type | Automatic |
| Cookies | Session, platform preferences | Automatic |
How We Use Your Data
7 Cuci uses collected personal data for legitimate and specific purposes. We will never use your data for any other purpose without first obtaining your consent:
- Service Provision: To process account registration, verify member identity, and handle deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, and ShopeePay, as well as to ensure secure access to the 7 Cuci platform.
- Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and platform abuse. This data is essential to maintaining the security of all 7 Cuci members.
- Legal Compliance: To fulfil legal obligations relating to KYC (Know Your Customer), AML (Anti-Money Laundering), and reporting to the relevant authorities where required by law.
- Customer Support: To effectively handle enquiries, complaints, and assistance requests received via Live Chat, email, or WhatsApp.
- Platform Improvement: To analyse usage patterns, identify technical issues, and continuously improve the user experience on the 7 Cuci platform.
- Marketing Communications: To send you information about 7 Cuci promotions, bonuses, and the latest offers — only where you have given your consent to receive such communications.
- Responsible Gaming: To monitor gambling patterns and reach out to members who may need responsible gaming support based on their account activity.
Legal Basis for Data Processing
7 Cuci processes your personal data on the following legal bases in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
- Consent: By registering with 7 Cuci and agreeing to this Privacy Policy, you give your consent to the processing of your personal data for the purposes stated herein.
- Contract Performance: Processing required to fulfil the service agreement between you and 7 Cuci, including the processing of financial transactions.
- Legal Obligation: Processing required to comply with applicable Malaysian law, including KYC and AML requirements.
- Legitimate Interests: Processing for fraud prevention and platform security purposes, which is in the legitimate interests of 7 Cuci and its members.
7 Cuci operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that all personal data processing is carried out lawfully, fairly, and transparently.
Data Sharing with Third Parties
7 Cuci does not sell, rent, or trade your personal data to any third party for commercial purposes. However, under certain circumstances, we may share data with the following parties for legitimate operational purposes:
- Payment Service Providers: E-wallet and banking providers such as Touch 'n Go, GrabPay, DuitNow, and FPX financial institutions to process your deposits and withdrawals.
- Game Software Providers: Licensed gaming software providers such as Evolution Gaming, Playtech, and Microgaming supply games on the 7 Cuci platform. Data sharing with these parties is limited strictly to what is necessary for delivering gaming services.
- Statutory Authorities: Law enforcement agencies, regulatory bodies, or courts when required by Malaysian law or a valid court order.
- Fraud Prevention Services: Third-party service providers that assist 7 Cuci in detecting and preventing fraud, money laundering, and platform abuse.
All third parties who receive your data from 7 Cuci are bound by strict data protection agreements and are permitted to use that data solely for the agreed purposes.
Some third-party service providers may operate outside Malaysia. In such cases, 7 Cuci ensures that all data transfers are carried out in accordance with applicable data protection laws, with adequate safeguards in place.
Data Security
Protecting your personal data is among 7 Cuci's highest priorities. We implement comprehensive technical and organisational security measures to prevent unauthorised access, data loss, or data breaches:
- 256-bit SSL Encryption: All data transmitted between your device and 7 Cuci's servers is protected by 256-bit SSL (Secure Socket Layer) encryption — the same industry standard used by leading banking institutions.
- Stored Data Encryption: Passwords are stored as irreversible hashes. Sensitive financial information such as account numbers is stored in encrypted format.
- Two-Factor Authentication (2FA): An additional security feature that members can enable to protect their accounts from unauthorised access.
- 24/7 Security Monitoring: An automated monitoring system operating around the clock to detect suspicious activity and cybersecurity threats.
- Regular Security Audits: Penetration testing and independent third-party security audits are conducted on a regular basis to ensure the 7 Cuci platform remains secure.
- Internal Access Controls: Staff access to user data is restricted to those who genuinely require it for their role, and all access is logged for audit purposes.
While 7 Cuci implements robust security measures, the security of your account also depends on your own actions. Keep your password confidential, do not share your login credentials with anyone, and contact us immediately if you suspect unauthorised access to your account.
Data Retention Period
7 Cuci does not retain your personal data for longer than is necessary to fulfil the purpose for which it was collected, or as required by law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout the active account period | Service provision |
| Financial Transaction Records | 7 years | PDPA & AML legal requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Platform Activity Log | 2 years | Security & fraud detection |
| Customer Support Data | 3 years | Service history & quality reference |
| Marketing Data | Until cancelled by you | Consent-based marketing communications |
Upon expiry of the retention period, data will be securely deleted or anonymised so that it can no longer be linked back to you.
Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 7 Cuci's privacy policy, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you and to know how it is being used.
Right to Rectification
You may request corrections to inaccurate or incomplete data via your account settings or through 7 Cuci customer support.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data, subject to legal data retention obligations.
Right to Withdraw Consent
You may withdraw your marketing consent at any time without affecting your core access to the 7 Cuci platform.
Right to Object
You may object to the processing of your data for specific purposes, including direct marketing communications.
Right to Complain
You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated.
To exercise any of the above rights, please contact the 7 Cuci customer support team by email at support@7cuci.app or Live Chat. We will process your request within 30 business days.
Cookies & Tracking Technologies
7 Cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Functional Cookies: Saving your preferences such as language, display settings, and game choices for a more personalised experience.
- Analytics Cookies: Helps us understand how users interact with the 7 Cuci platform for continuous improvement purposes. This data is collected in aggregate and anonymised form.
- Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and activity — only with your consent.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 7 Cuci platform.
Links to Third-Party Platforms
The 7 Cuci platform may contain links to third-party websites or services, such as gaming platforms in demo mode. This Privacy Policy applies solely to the 7 Cuci platform. 7 Cuci is not responsible for the privacy practices or content of any third-party websites.
We encourage you to read the privacy policy of any third-party website you visit. Your safety and privacy on third-party sites are your own responsibility.
Child Protection
7 Cuci services are strictly limited to individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we discover that personal data belonging to someone under the age of 18 has been collected, that data will be deleted immediately and the associated account will be closed.
If you believe your underage child has registered on the 7 Cuci platform, please contact us immediately at support@7cuci.app so that immediate action can be taken.
7 Cuci enforces strict age verification during registration and may request additional documents to confirm that users meet the minimum age requirement of 18 years.
Amendments to the Privacy Policy
7 Cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, evolving legal requirements, or new technological developments. The latest version of the Privacy Policy will always be available on this page with a clear update date.
For material and significant amendments, we will notify you via your registered email or through a prominent notice on the 7 Cuci platform at least 14 days before the changes take effect. Continued use of the platform after amendments take effect will be considered acceptance of the revised terms.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 7 Cuci handles your personal data, please contact our Data Protection Officer through the following channels:
- Privacy Email: support@7cuci.app – Please include "Privacy Enquiry" in the subject line of your email.
- Live Chat: Available 24 hours via the 7 Cuci platform. Select the "Privacy & Data" category for faster handling.
- WhatsApp: Available after logging in to your account.
We are committed to responding to all privacy-related enquiries within 30 business days from the date of receipt. For more complex cases requiring further investigation, we will keep you informed of the expected timeframe.